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08/30/13Provided by DexKnows
the first time we took it to them the drive belt fell off said nothing wrong put belt on and charged me for it. then fell off again. took it back. peice fell off found 2 days later they didn't call us ordered new ones were going to put them on and charge us. so when I went back they tried to charge me again. said no this is under warenty took me 10 min. to finnally get it through there head. then get it home everytime I give it gas it goes slower. Oh yea it's fixed all right. Not taking it back to them. They were not busy in the middle of the summer never known a shop not to be busy. in the middle of summer. Very rude people. Don't call when it is done. nor when parts are missing. gonna charge me for new ones.
05/13/12Provided by DexKnows
I had a coupon for a free lawnmower blade sharpening. It's a good thing it was free because they need to find a new company to send out their blades for sharpening to. The blade was irregular uneven and not even sharp in some areas. I could have done better myself and I do not do it for a living. I understand the blade has curved areas because it's a mulching blade. But this thing looked like the guy sharpened it with a rock, a very lumpy rock to boot.
07/07/11Provided by YP.com
The bottom line.... as far as mechanical skills/service, they are fine. HOWEVER, when it comes to people skills; they are lacking. Certain employees REALLY need to respect their customers more. Such a simple thing as this should have been handled with ease. Too bad for them. They lost a customer. .....
** Our lawn mower needed servicing for starting issues, so we called The Power Shop. We were told to bring it in. We did... and asked when we could expect it to be finished; was told it would be 18 days. 18 days went by, hadn't heard anything; called to check the status... was told it hadn't even been looked at yet. Confused, I asked why? SHE very RUDELY said, "You were told that it would be 18 days when you brought it in."... ..First off, OK? It has been well over 18 days, I am confused as to what the hold up is, waiting on parts, etc. Finally, it was explained to me that the 18 days was a lead-time of sorts, so what they REALLY meant and DID NOT clarify, that it would be 18 days before it was even looked at. Ok. Now I understand, no problem. Received a call a few days later, it was ready for pick up; picked the mower up, parked it.
A week went by, moved the mower, discovered an oil leak (that was NOT there prior to the service). Figuring something had been jarred, or not tightened correctly, I called to see what they thought. (I was not angry, nor did I have an attitude when calling... it was a minor issue that could be fixed). I was transferred to the service manager and after KINDLY explaining the situation, I stated I felt like we should not be charged for this, since it was NOT leaking prior to the visit. I was VERY careful to not sound like I was accusing them of anything.
I then asked, if we bring it in, was it going to take another 3 weeks? This question irritated him. He was short and quite rude in the conversation, in the end, he stated we were just playing a guessing game and they would have to have the tractor back in to see. I again asked if it would take 3 weeks. He VERY RUDLEY put me in my place, by saying, "I just told you no... A few minutes ago."... okay....???
Ya know, excuse ME for clarifying the time frame! His tone left me feeling stupid. No sugar coating here... He was beyond rude and needs to learn manners. So ya know what? I told him he could take his business and HIS attitude and shove it!
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- When you need quality outdoor power equipment, come to the PREMIER outdoor power equipment dealer in the area. Our staff is courteous and knowledgable-and we are regularily trained to service all of the products we sell. When you purchase equipment from us it is always seviced & ready to put to work. Delivery is available for larger items. Whether you need a walk behind mower, riding mower, hand held equipment, tiller or more... Make The Power Shop Your First Stop.Mowersline trimmerschainsawstillersgeneratorsWe are an Authorized Warranty dealer.Call today for the most experienced service and quality products in Centralia!
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