I found Chelli Raes to be very good service and quality engraving. Highly personable. A small town engraver with home style attention. Fair prices, accommodating and pleasant customer service.A one owner family business offering great choices and merchandise. She was very responsive to my need for engraving about 50 wooden ink pens and 8 additional business card boxes. They were a hit among my staff. She offers both laser and manual engraving options.