General Info

HigherGround Inc. is one of the premier software developers of call recording, data integration and reporting tools. Call centers as well as organizations in public safety, financial services, healthcare, government and many other industries use the company s applications. The firm partners and/or integrates with technology leading companies in the contact center, customer relationship management (CRM) and telecommunications markets. HigherGround Inc. s solutions collect data from multiple sources, including ACD, CDR, IVR, screen capture, agent evaluations, enterprise and customer databases, etc. Some of its clients include Aastra Technologies Limited, Alcatel-Lucent, Bosch, Cisco Systems Inc., Microsoft, Siemens Aktiengesellschaft, NEC Corporation, IBM, Hitachi Ltd., to name a few.