I love this place to get seen by these doctors because I think their the best doctors their friendly and do everything they need to do. as for the front desk ladies I think their customer service is very POOR, they never pick up the phone to either schedule or reschedule appointments, you would think they really are busy but when you walk in there they are not on their personal phones & just chit chatting with each other.. every time I call I could NEVER get threw and when I finally do they hang up the call... I'm very satisfied with the doctors but very Unsatisfied by their customer service. If they need to hire reliable and responsible people that really care about the patients I took a medical billing and coding course I will gladly be willing to work for cooper and show these ladies how its really done. Because of their actions and way they handle their patients it only makes people want to change clinics to not have to deal with their front desk but its not fair for the doctors, because they really do a good job.