I give him 3 because of his knowledge base. He loves to interject his accomplishments as he pontificates on any situation, until another more appealing bait catches his eye. A shiny CADILLAC WILL DO IT EVERY TIME, WON'T IT ? Then it's off without aurevoir or fare thee well. Must be .. oh i know, you have no bankroll or white Cadillac ... Waited 3 days for the professors' return, drove over 30 miles, only to have him swayed by a familiar dollar, turn and never EVEN say he was finished, even though I WAS NOT. Yes, GREAT CUSTOMER SERVICE, you bet. Thank you for you time. Sorry for my inconvenience. Hope the fleas resolve.