Extremely disappointed! I had to euthanize my dog immediately upon returning from vacation. My dog was a diabetic. After administering pancake syrup in an emergency for symptoms of low blood sugar they neglected to call me or my vet until the close of the following day when his symptoms appeared worse. Not only have they not called to offer any type of condolence. They are insisting I pay for the entire stay I reserved (including a day after my dog passing), and a fee for taking him to the vet.Alicia Thompson