Ruby Tuesday's has a customer membership for their company called so connected, they even have coasters in the bar area regarding how to join via text and or email and doing so you get a free appetizer with your meal. As my wife and I eat there often we thought this was intriguing and beneficial. Upon signing up via email my wife received no confirmation during our visit and so I signed up via text message. In which I promptly received a text message and a code to give to the waiter / waitress for our free appetizer. As I show the waitress the information on my smartphone with the code in which she wrote down to enter on their computer register. Upon returning she said the code was invalid I showed and explain to her where it came from as it had the date and a time mark on the message, she said she would talk to the manager. The manager returned and stated he would not be able except the code in which we received because it was invalid. At this point I started receiving text message advertising from them on my smart phone via text. I felt if they're going to advertise via posters and coasters for your drinks they should support the offer. We will no longer be a Ruby Tuesday customer it's not so much the value of it but the meaning behind it.

The food at this restaurant is usually very good but look out for the tricky salad bar policy. They tell you can add a salad bar for $2.99 but they don't tell you that you can't share the salad. Their employees seem to be mini spies. The server then charges the other person $8.99 if they eat anything from the salad. The other "secret" policy is that the person who orders the salad is the person who is allowed to eat it. If someone else eats the salad they charge $8.99. You can share everything else. Ironically if you want to have the salad bar for $2.99 you order and entree and add the salad bar to it even if you don't plan to eat the meal. With these hidden rules you need to have a briefing session or tutorial prior to the meal or else the manager might accuse you of "cheating the system."