Lifestation's advertising implies they offer a 30 day money back guarantee. My sibings and I paid for 3 months service up front. Then our mother decided she did not want the service after 1 week use. I called Lifestation to inquire about returning the equipment and at that time asked about money return for service not used and got the runaround. The person I talked to in "Billing" would not make any statement that there would be any money refunded, she just kept alluding to the need to get the equipment back and then they would see.... Well I sent it back via UPS and verified delivery and called them again only to be told they do NOT give refunds of any sort!!! She said if I had paid for a year in advance I would get NO REFUND!! So I am out the cost for 3 months service plus the $21.00 shipping costs for the return. Their website states you can cancel the service anytime with 1 months advance.