I went to this car wash for the first time based on recommendations of others. when i came out of the autowash, there was a fresh scrape and dent above my wheel well. the guy came out and said there was "No Way" their machine could have caused the damage, and even if it did, that the owner would say that anyway because i have preexisting damage to my bumper, about a foot and a half from the new damage. he quickly removed the fresh scuff mark from the dent (as if this were to help me out). At this point I have no choice but to suck it up and take care of it myself, but I will caution anyone from going to this establishment, as they apparently lack integrity.