I have shopped at Ross’s frequently in the past and love it for the prices. I went in to buy my son what I thought was a size 9 because that’s what the sticker on the inside said. Turns out they were a size 10! Him being 8 years old did not know to wait to take the tag off so I no longer have it. I go to return the shoes today and the manager tells me she cannot take them back because the tag is not on the shoe so they can’t identify the item. Even though I had the receipt that clearly described the item. I called corporate and they said that is not their policy!!! You don’t have to have the tag on the item, you just need a valid receipt. So the manager LIED! I ended up getting a refund with no apology from the manager, she didn’t even come back up to the front because she knew she lied! I had planned on buying other items that day but she truly pissed me off so I just took my business somewhere else.