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anonymous

02/09/09

Booked a vacation rental w/ agency for a 50th wedding anniversary celebration, 45 days before the event. Because the timeframe was short, I was required to pay the full amount at the time I made the reservation and the deposit portion had to be paid w/ a cashier's ck. I received an email receipt and was told I would receive address, directions, & key info to enter the home, one week prior to our reservation. Six days prior to the event, I had heard nothing. I called, emailed & left several messages for someone to contact me. I'll I could reach was a voice message stating the office was closed for the Holidays (it was Christmas) & someone would return my call the following Saturday. We were scheduled to be there Friday. When I finally received a call, it was to late. While they refunded my deposit, they refused to refund the almost $700 in rental fees I'd paid, citing their 'cancellation policy.' I had to file a dispute w/ my credit card co. to get my money back.

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General Info
While visiting our website, you can access the most current real estate data and search for homes throughout the Western U.S. And when the time is right, feel free to contact us so that we can put the power of Windermere to work for you. Windermere Hood Canal has served the Hood Canal area since 2002, where weve welcomed thousands of visitors to our beautiful region and helped them buy or sell their home. And in 2008 we also established a successful business in managing vacation rental homes. Call us today. 360.796.3450 Or, make a vacation home inquiry at VacationHomesonHoodCanal.com
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Categories
Vacation Homes Rentals & Sales, Real Estate Agents
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