Good for you complaining, it does not surprise me that nothing was done. It seems that the medical profession always has a lot of excuses, just to protect themselves. I hope you have better luck in Concord.

Here is my experience with the John Muir Urgent Care Center in Brentwood California in April of 2010.



There are now 3 stainless steel screws in my 13



year old daughter's ankle now. The problem is that 7 days previous to this picture,



she was seen at the John Muir Urgent Care Center in Brentwood, CA and sent home



with a temporary splint and told to come back to the Urgent Care Center for a re-



check in 7-10 days. The Urgent Care "Doctor" had x-rayed her ankle and said that there was



No Fracture and to come back for a recheck in 7-10 days .



After 7 days of my daughter's suffering in extreme pain, we decided to follow up with an



orthopedist who specializes in pediatric sport injuries. We walked into his office in San Ramon



with the x-rays that the Urgent Care "Doctor" had taken. The Orthopedist within minutes of



seeing the x-rays, immediately called and scheduled emergency surgery for her. Within hours



they had placed the 3 stainless steel screws in her ankle due to a Salter Harris type 4 ankle



fracture (both bones), tibia and fibula broken in multiple places and growth plate involvement.



If we had not been proactive parents making the appointment ourselves to see the



orthopedist, my daughter's ankle might have not been able to be repaired correctly. After 7



days the broken bones begin to tack back together, of course in the wrong places . After



several months she is now healing ( no thanks to the Urgent Care Center )



If I seem to be mad , then you are reading this page correctly. I contacted the John Muir



Quality Assurance Dept. and filed a formal complaint against the center and the "Doctor" .



After several weeks they informed me that the review was performed and that they could not



tell me the results (due to a wonderful California law which protects the "Doctors" ).Then



the final blow was that the co-pay bill (which I had disputed since the visit to the Urgent Care



Center was a obvious waste of time) arrived for the John Muir Urgent Center for $530 dollars,



just to top off a bad experience. I will be driving to Concord the next time that I need a



hospital.



This is my opinion based on a horrible experience at the Brentwood John Muir Urgent Care Center located at

2400 Balfour Road, Suite #120

Brentwood, CA 94513

(925) 308-8111