After getting tint done I noticed scratches on the way home. I called and asked if I should immediately bring it back. After redoing the tint there were still scratches. After pointing them out Scott got upset that I was being too picky and insisted he would give me a refund and take the tint off. Upon taking the tint off, the defrosters were broken by the razor used to take the tint off. When the employee was asked, he insisted that he told Scott it would damage the defrosters, and Scott told him to do it anyway. We were not informed the defrosters would be broken upon removal. The upholstery was also gouged by the razor. Scott refuses to pay for the damages caused by his work. He claims that we are at fault for asking for the tint to be removed. We were not notified that there would be damages, AND it wouldn t have had to be removed if the job was done right the first time.