i.e., A local favorite, or highly recommended becauseBEWARE* Exclusive installed a higher end pool & spa for us in early 2013. Communication, attention to detail, quality and customer service fell far below what we expected. Worst of all they refused to stand behind their failing product less than two years after installation. The first thing we were asked when we inquired with them was who referred us, because they would receive a $200 referral fee. We gave them the name of our friends who referred us. Throughout the entire pool build process, even after we paid our final bill in full we were promised that our friends would be paid their referral fee. It is now 2-years later and they were never paid. During construction we had many problems with lack of communication and lack of attention to detail. There were several quality issues including the paver deck installed incorrectly and at the wrong elevation, dents & scratches on the aluminum enclosure and final rough grading being left too low. After we complained most of these items did get corrected; although not all of them. Additionally the wrong style of rock wall was installed on our spa. They did offer to correct the rock wall on the spa, but by that point we didnt want another multiple week delay on a project that was already behind schedule. The final straw has been that recently our LED spa light stopped working. Upon investigation it appears the light was installed incorrectly causing water to leak inside of the light housing. The corrosion inside of the light indicates that this problem existed long before we discovered it. We called Exclusive and they told us the warranty was one year and quoted me $450 to replace the light. They were unwilling to stand behind their product or their installation. On top of everything else their customer service is terrible, communication is strained and they are combative to their clients.

Fast, friendly and very professional service!

They did a fantastic job! We love our pool. Many thanks to Pat, Carmen, John and Sam.