I come from China to visit my sister. I went to a GNC store at 250 Granite Street

Braintree, MA and purchased lot of products, some of products are not in stock, but the girl said that they can ship to us in 3 days, I told her we are leaving in a 6 days. but she still insists to ship to us. I waited till the day before I leave, I didn't get the shipment, so I went to the store to cancel the order, that girl said she cannot cancel it, she ask s to call customer service, I told her I called, but that number is a fake number. Another guy come to help and call that number, didn't get through, so he has to call corp center, after talked long time, he told us GNC policy doesn’t allow him to do refund. We said that is not fair, you asked us to pay for that, now you cannot provide products and cannot do refund, that is ridiculous. That girl called police to push us out of the store. I never see this kind bad service in US. For my trip everything is good except this bad experience.