Today I left work early and took the time off. I drove all the way from Seattle to the North Kirkland location only to find out that their record still showed I had used all 20 units. I distinctly recalled the conversation with the doctor and asked to speak with him about this. Apparently this doctor had retired. I insisted that in fact the records were inaccurate. They were chicken scratches on the file by the way. The receptionist contacted the manager and said tough luck. Then to appease me they offered me a deal if I purchased more Botox today. I already paid for the 10 units they owed me and there was no way I was paying them a single dime more! When I asked to speak with the manager I was told she wasn't available. Funny that the receptionist was just on the phone with her 5 minutes prior to this. I asked if she was at the other location and was told no and that someone would get back to me. No number no name just that someone would get back to me.