May of 2009 Lakeside installed a new unit in my home and everything was great. Now in June of 2010 I'm having a problem with the air handler leaking. I called on a Thursday night and left a message with them about the problem. The next morning my call was returned and I described the problem in more detail. I was told I would receive a call around 6 in the evening and they would be on their way. When 7:15 rolled around I called them again and left another message. I didn't receive a call back that night or ever. I tried calling them again at the start of the following week and have not heard back from them, it's been 6 days total now. Do not use these guys if you are concerned about service.