I was a customer of Idaho Eye Pros, Doctor Kofoed (within EyeMart Express) for several years. I really did not have any issues, I did have to return a couple times to have my prescription adjusted after receiving a prescription that did not seem to work for me. This also happened with my mother as well. My complaint is that I received a bill this past July for $70. I was not sure why I received a bill as I had not visited their office since July of 2015. I contacted them and was told that my insurance did not pay them. What upsets me is that I was not notified of this last year when this occurred; otherwise, I would have used my Medical Visa card to pay them then. Why did it take a full year for them to contact me about an outstanding bill??? So I ended up paying them out of pocket this year, because I cannot use the medical Visa card for an expense that occurred a year prior. I live on a limited income so this really was money that I could not afford. Had they notified me last year, I would have cheerfully paid them with the medical credit card. Because of their neglect in notifying me, they have lost my business, as well as my mother's and my adult daughter, who were also patients of Dr. Kofoed.