My 18 year old crock pot's plastic lid has been cracked for a very long time, and I have taped it over and over until I finally found the phone number to call to purchase a new lid. I was amazed when I talked to a gal named Anna, at Darden Consumer Solutions in Illinois, who told me they will be sending me a brand new crockpot and lid. I am amazed in the business environment we now live in, there is a reputable company like this -- amazing. Can't wait to tell others in my family and friends about this dependable and reliable company!!