Michael's Framing tried to frame a newspaper picture Oct 2014 which turned out fine but the title and date turned out crooked. The framer said he'd fix it. When I went in to pick it up, I was told that it was not finished but would be called when it was completed. I was never called. At the end of April 2015 I spoke with the manager who looked into this, The store manager promised she'd call me the next day. She never called. How very unprofessional of Michael's for two framers to say that they'd fix it but one saying no. This reflects very poorly on the frame manager who was not very nice and the store manager. Michael's had this picture for 6 1/2 months, and it is still not hanging on the wall as I have to fix it myself.