Dealing with ordering with shadetree is good but when you step foot in the retail store, they have always help me out. If they didnt have the part i needed they found a sub one that would work and it was always cheaper than other stores.The people that work there are always nice and friendly, i always enjoy shopping there. To bad to hear that the big lake retail store is closing.

I purchased some very nice Milwaukee boots from shade tree powersports on ebay. I paid they shipped everything was fine until i tried the boots on. they were too big. ok not an issue. returned the boots at my cost to get a smaller size. Almost two weeks later i get a phone call from customer service stating that they cannot send me a new size because the boots were worn. I told her they were not worn because they were too big that they were just tried on. She stated there was mud on them. i told her that was impossible because they were not worn and definitely not in mud. She stated to me that they could not issue new boots and they would return original boots to me. to avoid further confrontation i said ok and hung up. Why the hell would i spend money to send back worn dirty boots. Why didnt you call me when you first received pckg. I will be contacting higher ups about this matter and will re-post. when you send something back for return take pictures before returning. I learned a great lesson.

I am reposting the text in this review from my original Facebook post on Shadetree Powersports FB page. It is from the same incident, but I want people to know how this company operates, so I am getting it on as many review sites as possible. It is 100% true!!!TERRIBLE Customer Service and deceptive order practices...I ordered my son a jacket and pants for christmas on Dec 10th, received an email (in my junk folder) 7 days later, saying that it was no longer in stock. When I called the customer service dept, I was told they have a problem with their system and go through web orders manually so they have no way of knowing when you place your order if the item is actually available!!! This is completely unacceptable, I understand that websites are not updated hourly, but 7 days! When I looked in my junk mail, I was expecting a tracking number, certainly not a backorder notice without even a phone call etc.. Even worse, I just went to their website again to look up the items I had ordered and they are "in stock" and "ship in 5-7 days." They are fully aware that they are not available and they still go ahead and let you place your order and assume you're all set. Not cool, especially considering the time of year.In hopes of salvaging my sons christmas, I called the manufacturer of my items (HMK) to see if they could help me. The man located my items and even waived the express shipping costs so that I would receive my order in time. When I asked if they would match the prices of the items at "Shade Tree Powersports," he told me they are in direct violation of their dealer agreement by discounting the merchandise. Be very careful in dealing with this "shady" company!!!

I would not recommend ordering from this company! In December 2009 I placed an order via telephone. The next day they said there was a problem processing the payment. I gave them the information again. Well 3 days later I received a harassing phone call stating my order would be canceled due to my inability to pay!! This of course raised concerns I contacted my bank and they said the money was there...after several phone calls and conference calls it was determined that the CSR had transcribed the expiration date!! The ladies I worked with were rude, hung up on me, and showed complete disrespect for customers (including the supervisor)!!! They promised to send a gift card for my inconvenience still haven't seen that! The kicker a jacket I ordered was defective...ugh I will never order from these people again!