I have not rented with this property management but dealt with them with our move out procedure. I went from renting with a private landlord to Austin property. Any of the interactions I had with this company were handled very poorly and unprofessionally. They stopped over our house without any notice -no phone call or e-mail, to view the property we were still living in. By Oregon law you are required to give a 24 hour notice- we received nothing. They not only did this once but twice and even had the gentlemen that was renting after us stop over for a walk through. We had no instruction on the closing procedure even after I had e-mailed and called them. I received zero communication from them and finally had to stop into their office. I arrived with my boyfriend and we were barely greeted from a woman in the back office. She was busy on the phone and said, "I'll be right with you." Fine. I understand you're busy. 15 minutes later she is still on the phone taking and giving phone calls and walking through the office, printing paperwork, where we are sitting, waiting patiently to ask a question that would take less than 5 minutes to answer. Heather was polite when we finally talked with her however, any communication I had with Stephanie was extremely unprofessional. She became very hostile and rude when I asked her questions regarding our deposit refund, because they charged me incorrectly. She directed me to deal with my old roommates- as a property management this is your responsibility. I would rent with caution from this company, and I personally will NEVER rent from them.

I rented with them on a 6 month lease and would never rent from them again. By far the worst property management in bend oregon. They are rude, disrespectful and unprofessional. Unless your absolutely desperate do not rent from them.

I rented from Austin for 1 year, and over all it was a good experience. They were usually pretty quick to respond to any issues and were always nice when I spoke to them. Upon move out there were a little picky (kept part of my deposit for cleaning because the lip of the dishwasher was not wiped down, and there was a dead spider on the wall) but for the most part were fair. I would recomend them in the future. They also worked with us on our deposits.

I moved from my townhouse managed by Austin Property Management in December of 2011. I am STILL waiting on a refund of my deposit. They charged me for repainting a bad paint job the PREVIOUS tenant did. Both Stephanie and Heather KNEW of this when I rented from them. We spoke of it in person when I signed the rental paperwork. I called today and the excuse is, "Oh, Stephanie and I were on vacation when we last spoke. We'll get that out today." I'm guessing they mean my refund. I paid my rent ON TIME EVERY TIME. I expect and deserve better treatment than this. If you have other options on rentals, I'd bypass this place. It's run by 3 people who apparently have no memory or commitment to good customer service.

Austin Properties has left my college student and her roommate with repairs that are safety issues, and energy loss, left undone. Windows don't lock or some wont open without a hefty maintenance man to do it. Large gap in window has let heat out.

The girls have tried to getting the repairs handled on their own with Austin, They always stall them and intimidate them. My girls have always paid their rent on time.



Finally mom (co-signer) has to step in. This has gone one for several months.

MY ADVISE READ ALL THE REVIEWS AND RENT FROM A PRIVATE OWNER.

I am an out of state property owner and have dealt with several property management companies. Austin Property management is by far the best, most professional, easiest to work with that I have experienced. 1) They keep my property full, with pre-screened respectful tenants.2) My property is always looking good. I tend to visit unannounced and have yet to be dissapointed.3) They report problems quickly and allow me to muddle though the best most cost effective solution.4) They have a roledex(geez I just aged myself) of adequate subs to do quick repairs.5) They run there in a nice and respectful way.We have been doing business together since 2005 some difficult years for all of us. I could not imagine what my investment would look like without Austin's help.Rick Chanin

When I moved I paid their professional cleaning person 20 dollars an hour to clean my apartment. They later told me they were keeping part of my deposit because the day their employee cleaned my apartment she had a headache and did not get the bathroom clean enough so they sent a different employee to re-clean the bathroom and deducted the bill from my deposit even though I had just paid their employee to clean the entire apartment including the bathroom.



Not fair, not honest, not good business.

company has decided to rectify original plan to double bill client. I am pleased at this response and therefore choosing to remove m original concern regarding the double billing for one service provided.