Very professional, very helpful, I went through 6 card until we found the right one,so I'm satisfied

I took my Wrangler in for a dent repair. Full disclosure, I was told that there was always a chance of Windshield breakage during removal. I used this as a reason to take my vehicle to a Jeep dealer instead of a different bodyshop.



The windshield broke.



It was explained to me that because we talked it wasn't their fault. They subcontract it out, it's no reflection on them. But, it's the vehicle owner's problem to pay the $320 that it's going to cost to get the Jeep brand windshield back on. Also, the general manager is on vacation, and I'm the highest you can go. (Though after getting disconnected I was told he was in a meeting with the owner five minutes later)



I read the reviews after. I mentioned them to the service manager, Kevin McDaniel and his opinion is simply that disappointed people are the only people that leave reviews and consequently these reviews are not worth worrying about (paraphrased).



I requested that the windshield be replaced and no other work be done.



Ultimately all I wanted was to know that Landmark South cared about the situation. Any effort on their part to show concern would have made me feel better. All I got was that it wasn't their fault. Anyone else would have done the same thing, with the same possibilities.



If anyone else can do it as well, I wish I had taken it to anyone else.

Always able to get in on Saturdays with little waiting time for completion of the service