General Info

Who is ACW Solutions To be competitive companies need to have implemented CRM (Customer Relationship Management) solutions for One to One Marketing Automation, Sales Force Automation, and Customer Support Automation as strategic weapons to enhance their competitive advantage. ACW Solutions partners with organizations to implement successful CRM solutions. ACW Solutions' Mission is to help companies utilize technology as a strategic weapon to "Attract and Keep Customers for Life". To partner with clients to enable effective software automation tools and a systematic approach to more effectively serve existing customers and attract new customers. We have been providing implementations, training, and support of Customer Relationship Management (CRM) solutions based on GoldMine software since 1992. We enhance the "best of breed" Customer Relationship Management (CRM) software by making it easier to use, adding additional functionality, reducing data entry redundancy, integrating it with exiting back office software, and reducing islands of information. We offer rapidly deployed CRM solution called CRM Boss (Customer Relationship Management Business Operating Software System) for small to mid-size companies (SMB). We offer solutions for sales force automation, marketing automation, and service/ support automations. We also offer network support along with integrating existing applications and websites. How do we benefit Businesses and Organizations? There are three key elements to a successful CRM Boss implementation. The first is to complete a "Discovery and Analysis" of current systems and then develop a strategic CRM implementation plan that will improve or replace the current systems and processes. The second key element is top management and end-user buy-in. The third and equally important is a quality training program for everyone that will use the CRM system. There is a four part systematic process to enable ACW Solutions' CRM Boss (Customer Relationship Management Business Operating Software System) The CRM Strategic Implementation Business Analysis phase of the project will detail your workflow needs, define and then streamline your sales marketing process, order fulfillment; and customer service needs. The information allows us to build a solid database foundation that meets your needs now and in the future. This process will be used for a scope of work to include customizations, implementation, and training agenda, which will create a blue print for success. Marketing Automation - In order to build lasting - and more profitable - customer relationships, your need to identify, execute and replicate effective marketing initiatives across all your channels. An Automated CRM system provides the tools for marketing teams to: u Deliver higher levels of customer service u Field dispatch implementation to increase customer satisfaction, increase revenue, and reduce administrative costs Back Office and Website Integration - Draw valuable customer information for strategic analysis, improved customer support, and enhanced marketing initiatives. u Utilize the CRM Boss Toolbar to link common applications and information together into a single view The CRM Boss (Customer Relationship Management Business Operating Software System) core components are Marketing Automation, Sales Force Automation, and Customer Support Automation. Successful companies promote Customer Relationship Management as a business culture to "Attract and Keep Customers for Life". ACW Solutions' CRM Boss builds on proven CRM technology by making CRM components easier to use, applying 'best of business practices" and integrating existing back office systems for a complete business operating software system (Boss).