Love it!!! Phone Book???? What is that??

Don't go....I went yesterday and after 25 minutes I still didn't have my cake order placed. Went in and one of the employees asked me if she could help me, told her I need to place an order to be picked up next week she told me to take a seat and someone would help me. I told her I didn't need anything special sheet a sheet cake..so I sat down while a lady was talking to someone about a wedding cake after 5 minutes the lady told them to look at the photos and she would be back. thinking the lady was going to ask what I needed I got ready...wrong...she went to the back. So I got up again and waited up front...people came and went...say the lady on the phone in the back..while I waited I counted 5 people working...when I asked again the girl told me she was not trained to take orders and I would have to wait...while I waited saw other customers not happy...one cake had to be fixed...employees not talking to customers...so after 25 minutes I told an employee that this was bad customer service and I would go to SAM's...she said she was sorry, still didn't offer to help...so I left.

Was in and out of SAM's in 12 minutes...cake was ordered...It will be a LONG time before I go back to Baum's if ever!!!!