I traveled about 30 mins to drop off a package ( the package weights about 150 pds) that i needed to ship ASAP but the manager was not there to approve the item so they could not ship. I did call earlier in the week and i did speak with the manger (not knowing it was him) he gave me the price and was able to help me. He never told be that he was the only person that could approve of the shipping and i needed to ship when he was present. What's poor customer service if you ask me. The lady that was there did not explain anything just said that i needed to come back when she was working. I did not enjoy my experience! I did not express my anger with her so i am writing my experience.