I went in today to get my screen fixed on my Iphone7, because I had cracked it and needed it replace. I was greeted and taken care of well by Chris. I told Chris to give me a call on my office phone or shoot me an email when it was finished. I never recieved and email or a call. I went back in three hours later and Chris told me my proximity sensor the sensor that makes the phone shut off when you hold it up to your ear) was not working, and it would need to be replaced. I was told it was going to be another 30 minutes, which did't make sense to me when he could have reached out via the other number or email to let me know the progress of the phone. I said ok. I came back 3 minutes later and he told me it was a deeper issue within the board and it would be very expensive to fix and that he would have to ship it out. I told him to just put my cracked screen back on. as he was putting my screen back on, he tested my proximity sensor, and it worked fine, which to me says that his part he was putting in my phone was defective. I was still charged for a diagnostic fee, on something THEY WERE UNABLE TO FIX. I asked why I was being charged for this and was given the answer "we had to look at it and take it apart. I can understand that, but if you went in, didn't diagnose the problem, couldn't fix the problem, why would you charge a customer?If they would like to reach out to me, they have my contact information.PS. notice how you cant leave a review on their Facebook business page,and that they only put 5star reviews on their website.....I wonder why that is.

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