Kayes Pharmacy
6913 Belair Rd, Baltimore, MD 21206
410-665-5192
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I just spoke with Renee Green regarding my prescription. Throughout the entire conversation, she interrupted me and spoke abrasively. I can accept any feedback regarding prescription coverage, etc. However, the delivery of her message was absolutely nasty and abraisive! I feel if you're passionate about your industry, you should strive to be CONSISTENTLY pleasant with customers!!! After repeatedly being cut off while speaking, I politely asked for the manager. Renee put me on hold for nearly five minutes then came back to the phone and told me Dwyane can't take my call. As we continued speaking, she said "Dwyane is standing right beside me and hears our entire conversation so my concerns have been heard". What this tells me is that the manager condones his subordinates being rude to customers because he stood by and did not intervene as Renee escalated . I have over $5,000 in prescriptions per month and I will NOT be using this pharmacy even if my life depended on it!!!!! How can we possibly demand more from our people if we don't even know how to treat our fellow man?! You have a moral and professiinal obligation to speak to customers with respect. Some people act as though they have a sense of entitlement to overtalk customers! This should have been a two way conversation NOT one where I was competing to be heard! Stop playing victim and recognize how you contributed to this horrific experience!
These guys are great. Just great. Always sends medicine out by mail to my apartment with 48 hours. Always friendly always professional.. Thank God for this place!
I'm a hospital case manager who has to find compounded medications for my patients being discharged. Kayes has saved me by working with the insurance companies to get authorization from the insurance company and also they can mail the medications to my patients. It is such a pleasure working with them.
They were great very prompt had a specialty rx that I needed badly! Love this place!
- General Info
- The Professional Compounding Center at Kaye's Pharmacy has been serving the community since 1950. As a small, neighborhood pharmacy, we believe in providing outstanding, personal care for our patients. We are compounding pharmacists. We create medications with each patient's unique needs in mind. Our staff collaborates with doctors and their patients to develop solutions when manufactured medicines are either not available or not appropriate. To find out how we can help you, please take a moment to review our web site or call our store and ask to speak with one of our pharmacists.
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- Northeastern Baltimore, Overlea