I just got off the phone with someone from your company and I am very displeased with your customer service! I asked for some windows to be replaced, 6 of them with all different sizes. The man said that he could make them it wouldnt be a problem but they wouldnt match and wed be better off replacing the entire window. I told him I couldnt afford complete window replacement right now and I am not concerned about them matching, I just need a bottom sash in place of the air conditioners we have in the windows now before winter comes. He then proceeded to scream at me, literally yelling at me saying that he couldnt do it because I wouldnt like them and it would fall back on him and he wasnt going to take it. Seriously? I just explained that I didn't care if they matched exactly, I asked for a bottom sash to be made to seal the window for the winter. I will be spreading the word about the horrible way I was treated and will gladly take my business elsewhere.