The attached is a letter concerning the quality of life of the residents. As of Nov. 2010 there has been no change. To: Senior Staff June 27, 2010 Walnut Hills Convalescent From: Daniel Marshall It is no secret that the lack of performance by the Activity Department is something that has often frustrated me. Many of you have told me that I get angry about the wrong thing and I shouldnt let it bother me. Why not? We are working very hard to fill a large number of empty rooms but this work can be under minded when this department continues to have activities with the same four to six people day after day while ignoring all the others. Appearances are everything and opinions are too often formed by first impressions. Consider this; the biggest and fastest form of advertising is by word of mouth. You can have the best web site, the nicest brochure, or the biggest billboard; still these will come second to what people are saying. However, this form of advertisement can be