I called to get a certificate sent to my insurance company (so I could get a discount on my home) and the guy who answered the phone was extremely rude and informed me that he was not going to rush to do anything because "no one was paying him to send them." When I asked why he didn't consider it to be part of his job he said that the $10 per month I paid for their services didn't incentivize him to help me in getting the certificate.