I was impressed with the owner. I called in a sunday because the toilet sounded like a jackhammer. He answered his phone quickly. He gave recommendation on how I can resolve the problem for free. Je atated if problem comes back to call him. It came back 3 days later. He came over immediately. He solved the problem right there on the spot. He also showed me what to do in the future until a plumber comes in case something similar happens again. He said to call if there is any future problems. Very friendly and respectable. I highly recommend.