Absolutely terrible service. DO NOT USE THIS STORE. I have had Verizon for over 20 years with 5 phones. My son went in to this store to upgrade his phone. They were having technical issues and what should have been a quick visit ended up taking 2 hours. He understood it was not apparently their issue and that things go down. While he was waiting they offered him a "FREE" hum. He told them he really did not need one but the sales agent told him to take it as it was completely free. We never activated it or even opened the box. When I was charged a monthly fee for the device I called to see why- since it was "free" and we had never activated it. Turns out it was not free but had a monthly charge. We took the Hum back but then were charged a $35 restocking fee. So the free device that was basically forced on us as a gift cost me $55 and several hours of aggravation. The sales person took advantage of the situation to force a sales that was supposedly free on a customer.