Unbelievably horrible experience. If I could give a minus 10 then I would. From placing the order on line, to following up on the over due items, to customer service, to wait of over 30 mins on the phone any time you call to talk to an agent- all around very bad. For the fairly pricy products (I ordered just a bed that was close to $5000) their customer service is horrendous. No body there knows what is going on and no one wants to take any accountability for the company's mistakes.