I ordered an item from an online website and was told by the representative from the websites as well as an employee of the store that I could return the item to the store. When I arrived at the store, the clerk was not able to process it without a sku number. She contacted a manager, who was extremely helpful informed me that he would try to assist me with the return. He kept me informed of what was going on and was able to process the item even though they did not carry the item in the store. Office depot is fortunate to have such a knowlegeable and helpful staff. This transaction happened on august fourth. Robert