DO NOT SPEND YOUR HARD EARNED MONEY AT AMERICAN DELI ON HOWELL MILL!!! This may happen to you too. I went into this location 5/24/17 & placed an order. Going off of the sign they had displaying their wing flavors, I made my decision. Once I got my wings I realized that the flavor I wanted was available just not displayed on the sign as an option. I asked for a small side cup to mask the flavor that was on the wing. I could have asked them to remake it but I tried to be convenient & courteous of their time & mine. The lady in the photo told me it would be an additional charge for sauce. I explained to her that if their options would have been properly displayed then I would not have chosen that flavor. Instead of saying "ma'am I apologize but I have to charge you" or "ok well next time make sure you ask" she started yelling & raising her voice. She asked me in a condescending tone "why did you order this if you did not want it? Did you or did you not order this?" I explained to her again about the sign. I even picked it up & showed her. She walked off to the side, sat down & started playing on her phone. I asked for my money back & another lady started asking me the same questions but a LITTLE nicer. I explained the same thing to her & then she pretended that she didn't understand what I was saying. Her & they other woman started talking about me in their language. When I asked the woman pictured her name, she looked at me, snorted & said "why?" I said I'm going to speak to your manager. She looked at me laughed & went back to her phone. When I saw she wouldn't give me her name I took the picture. I came into the location 5/25/17 & asked to speak to the manger. When the "nicer" lady saw me she started telling her why I was there in her native language. I know this because the manager came from around the corner telling me all of the flavors before I could tell her why I was there. I told her that the problem was not the extra charge but the manner in which her employee spoke to me & the horrible customer service I received. She kept making excuses for her employee until I showed her this picture. I explained to her that everyone is entitled to get frustrated but it is how we deal with that frustration that makes the difference. She could have walked to the restroom, stepped out for fresh air or gone to the back but instead she walked away from a customer that already paid, sat down, got on her phone, refused to help me any further after she yelled at me & then laughed in my face at her actions. The manger, "Hailey," offered to give me my money back. I said that would be a step in the right direction. She then refused to give me my money back & offered a replacement meal. I finally accepted it because that was the only thing she was willing to do even after she offered me my money back. When I left the store, I made a quick ig video telling my experience. It was a quiet video that had no cursing, yelling or unruly behavior. Hailey came outside placing her hands on me telling me she was trying to help me. I let her know I was just sharing with my followers my experience. I walked away, put my phone away & was heading home (I showed her where I lived & she asked me if I was sure I lived there & didn't work there). I turned around & saw her Following me like a stalker. I pulled my phone out to record how she was still harassing me. I was far away from American deli & on the property of Kroger. She asked me to delete the video & I asked her to leave me alone (still walking away). She then yelled in front of a large group of people that she was going to call the police. I turned around & asked her what she said & she saw the camera still in my hand. I explained to her & the new crowd that we now had that I had not stolen anything or done anything to her. I reminded her that I was a paying customer that received the worst service possible from her business & that I was expressing my rights to the freedom of speech & that she was haras