I use to work in the front office of a medical doc and speaking from experience you can't judge the front office based off an encounter or two..the front office is a very busy part of a medical practice probally more so than the clinical area. I have been there several times and the girls are always nothing but nice and you can normally tell if they are overwhelmed or just having a bad day. That being said, i think the focus of rudeness for lack of a better term should be on the two physicians that are in and out. They need to decide where their priority is if it be with the office of with UGA. from my experience with my doctor i would say UGA is more important that is why im choosing to see the PA or Dr. Griffin for now own. Dr. Lester is short with the patients and the staff she needs to be more considerate of her staff and patients.as a patient i do not wish to hear cursing and complaining about staff that is doing their best. She just really needs to go to UGA full time.

I use to work in the front office of a medical doc and speaking from experience you can't judge the front office based off an encounter or two..the front office is a very busy part of a medical practice probally more so than the clinical area. I have been there several times and the girls are always nothing but nice and you can normally tell if they are overwhelmed or just having a bad day. That being said, i think the focus of rudeness for lack of a better term should be on the two physicians that are in and out. They need to decide where their priority is if it be with the office of with UGA. from my experience with my doctor i would say UGA is more important that is why im choosing to see the PA or Dr. Griffin for now own. Dr. Lester is short with the patients and the staff she needs to be more considerate of her staff and patients.as a patient i do not wish to hear cursing and complaining about staff that is doing their best. She just really needs to go to UGA full time.

Excellent practice. I see Libby, Nurse Practitioner, she is wonderful. My Mother and Father go to the other Doctors and love them. Ignore the girls in the front office, as they have a tendency to be very curt & NOT very nice.