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09/17/16Provided by YP.com
The receptionists are rude and incompetent. They practice dishonest billing procedures. They will give you an estimate saying the fees are guaranteed for 90 days and not honor it. They will lie and deliberately withhold info about your coverage. If your insurance pays a larger portion than expected when you have already paid "your portion" of the estimate they will refuse to refund you and say "they absorb the money" and "this means the insurance will allow them to charge more". But if the insurance doesn't pay as much as expected, believe they will troll you for more money and threaten you with collections. It is deplorable that the manager is OK with lying to clients who aren't as knowledgeable about insurance billing. It's disgusting that the staff sits within earshot of the patients in the lobby and gossip about co-workers and clients. Dr. Merchant was great, probably one of the nicest dentists I've seen, but the staff and their dishonesty is unacceptable and I will never go back.
My daughter needed to have some fillings and some teeth pulled for her braces. Called Milestone yesterday (Friday) and got an appointment to see Dr. Patel the very next day. Very nice staff and Dr. Patel was great with my daughter. They all explained the procedure to me, made me feel very comfortable and even let me stay in the room (something my last dentist didn't allow). She said it didn't hurt at all so I plan to bring the whole family in next week. Love the Saturday appts, makes my life a lot easier!
- General Info
- At Ideal Dental South Arlington, we believe that a visit to the dentist should be as pleasant and stress-free as possible. That’s why our Arlington, TX dental office was designed to keep patient comfort in mind. Whether you need to schedule a general checkup or require more extensive dental work, we’ll address any concerns you might have prior to treatment and answer all of your questions in a relaxed, pressure‑free setting.
- Regular Hours
Mon: Tue: Wed - Fri: Sat: Sun Closed
- Implant Dentistry, Cosmetic Dentistry, Dentists, Endodontists, Oral & Maxillofacial Surgery, Orthodontists, Periodontists, Prosthodontists & Denture Centers
- General Dentistry
- Payment Options
- Southeast Arlington
- Other Information
Insurance: Delta Dental PPO, Delta Dental Premier