They lose clothes. No apology. No reimbursement. Not even a credit to my account.(I pre pay) Tried to charge me double so wont be back.

We just moved to the area and found this dry cleaner very close to home. We took our first load in for DRY CLEAN - LIGHT STARCH. Instead of following our instructions they laundered a pair colored Levis and it ruined them. Left streaks and creases throughout. When my husband took them back up there they took absolutely no responsibility. They said the TAG SAID "do not dryclean". So they went against my instructions and did what they wanted and didn't call to ask before doing it. Had they, we would have told them laundering these pants will ruin them. Then to top it all off, they hid behind their clause that reads "once paid for and taken home they are no longer responsible." WAY TO GO! For $50 pair of jeans, you lost hundreds of dollars in business. I will never be back unless you make this right. You have our number. J Harskjold