Went in to start 3 new lines for my family. The employee was extremely help and very knowledgeable on all phones in store and helping me to get the best deal possible for me and my two teenage daughters. There was a glitch in the system when we were in the middle of my new service and I had to wait a couple of days since it was a Saturday, however, the customer service was excellent. Even though she was alone on a Saturday and Sunday, she was extremely nice to everyone that came in. Employee worked very diligently to get my service started and get all three lines working again. If it wasn't for her, I would have changed carriers. Cricket needs more employees just like her!!!