We have had somewhat mixed experiences with Redwood Coast Plumbing but overall they are a good local business. They have come out 3 times now as the assigned contractor for our American Home Shield. We did not have any issues the first 2 times but this last time we were without hot water for nearly 6 weeks. A lot of the delay was due to the nature of AHS and insurance companies being slow but Redwood Coast Plumbing was also slow in getting back to us (they tend to not answer their phone during business hours and can take a day or two to return calls, which is frustrating). Another major frustration was that they refused to come out when the hot water first went out because we had COVID- normally I would understand but our hot water heater is UNDER the house... I tried to explain this to the dispatcher and then the supervisor but they were really inflexible, which led to an extra week or so without hot water that was easily avoidable.

As frustrating as all that was, they are usually quick to respond and all of the plumbers we've had out (4 different ones) are friendly, knowledgeable, and competent.

We will likely use them again once our AHS contract ends and we're free to choose our own plumber.