All my experiences with Koons has been great. I been doing business with Koons for almost 30 years and have always had a great experience.

This dealership will scam you, take advantage of you, lie to you and do whatever is needed to seal the deal. I went in as a single woman and they saw me coming from 10 miles away. After 6 hours there and another hour signing paperwork I left the dealership on false pretenses and when I went back none of the promises could be kept. I was also told after 6 months I was guaranteed a lower interest rate just for on time payments. Toyota doesn't even refinance. The dealership itself is well aware of the way their salesmen and financial individuals do business and yet refuse to right any wrongs. I don't like being lied to and I really don't like being taken advantage of. Both happened here. Over and over. Save yourself the headache and just go to another toyota location!