General Info

Bay Bridge Decision Technologies Introduces Enterprise Staff Planning to its CenterBridge Strategic Planning Software.LEARN about usBay Bridge Decision Technologies is the number one supplier of customer contact channel strategic and capacity planning solutions. In the decade since bringing to market the industry's first contact center capacity planning system, Bay Bridge has been driving innovation in contact channel forecasting, capacity planning, staff planning, and strategic analysis for the world's top brands.Our CenterBridge family of products supports the analytic and strategic performance needs of customer contact centers, branch locations, and processing organizations. CenterBridge drives more efficient staffing strategies, improved capital investment allocation, comprehensive performance planning, and improved risk management for the world's largest contact center organizations.Speed: Spreadsheets cannot accommodate planning when there is significant business uncertainty. Planners are asked to run a far greater numbers of what-if scenarios.Accuracy: Executives need reliable information to make accurate timely decisions that will have long-term affects to the organization.