This review is an acknowledgement of the excellent customer care I received from Katey at the Ann Arbor location. Before making a reservation at the Pet Smart Hotel, for my therapy dog, I asked a "gazillion" question. Ms. Katey was polite, thorough, patient and honest in her answers. Ms. Katey explained the difference between each service offered and its cost. She walked me through the website explaining how to download the forms that needed to be filled out. At a later date I will post my experience with the other staff. Katey was "spot on" when assisting me.