Hadsell Tire
1841 S Scatterfield Rd, Anderson, IN 46016
765-643-6991
PHOTOS AND VIDEOS
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05/22/12
Provided by YP.comEveryone was very courteous. A guy took me home then came and got me the next day. Again, very nice and courteous.
11/11/11
Provided by YP.comI had taken my 2004 Olds Silhouette van in to have a tire replaced a few months ago and recently noticed it was missing one of its lug nuts from the passenger side rear wheel. Knowing that Hadsell Tire is the only service provider to have had the wheels off my car I returned to them to see if they would be willing to replace the missing lug nut. They were not only unwilling to help me, but became rude when I suggested that I would be contacting the better business bureau to file a report, asking in a rather cheeky manner whether I had the number or if they could get it for me.
They insisted that their computer records stated that they had only repaired the front left tire. This is true, but they had also rotated my tires although they had been instructed not to do so. When I had picked up my vehicle, I had to ask them to put the tires back in their original positions. I suggest this why it never appeared in the computer that they had all four tires off (twice) at the time of service.
Mark told me he could not replace the lug nut because the only suitable replacement he had was not a match for my wheels. He told me my only option was to purchase an entire new set of lug nuts for $50 - $60. I asked if he would be willing to split the difference of a new set of lug nuts for that wheel in the interest of customer satisfaction. I felt this was a reasonable solution. He refused.
At this point, I think the only acceptable resolution would include an apology from Mark for his rude behavior, and a lug nut replacement, even if it requires an entire set for that wheel to be replaced. He fails to realize that his customers are not just individuals, but networks. When he upsets one customer, everyone they know will hear about it and reevaluate their own opinions of the company.
The facts in this case are that hadsell tire only had the left front tire off. The customers complaint was that their right rear was missing a Lug nut. This was 4 months after we worked on the vehicle. The customer had custom wheels, that take spline drive lug nuts and a special tool that can only be bought in a set. I did not feel that since we only had the left front wheel off we were responsible. When the customer chose to make threats about the Better Business Bureu he was told to contact them if he felt that way. That fact is Hadsell tire only had the left front tire off for a $15.00 repair and the customer wants us to buy a 60.00 set of lug nuts for something that we never even touched.
Innovation Starts With The Original
- General Info
- * Passenger & Light Truck Tires Oil & Lube Accessories & Service Wheel Alignment Brakes Computer Balancing Batteries Custom Struts Tune-Up Service Custom Wheel BRAND Bridgestone Firestone Good Year BF Goodrich Uniroyal Mastercraft Carlisle
- Hours
- Regular Hours
Mon - Fri: Sat: - Categories
- Auto Repair & Service, Auto Oil & Lube, Automobile Diagnostic Service, Automobile Parts & Supplies, Battery Storage, Battery Supplies, Brake Repair, Tire Dealers, Wheels, Wheels-Aligning & Balancing
- Services/Products
- Air Conditioning & HeatingTires, Wheels & AlignmentsSteering & Suspension SystemsFuel, Emission & Exhaust SystemsInspection & Diagnostic ServicesTransmission & Drive Train ServicesBattery ServicesState Inspections & SmogCooling SystemsMajor Engine Repair or ReplacementEngine ServiceBrake ServiceScheduled Maintenance & Tune UpsOil ChangesIgnition & Electrical Systems
- Payment Options
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- Other Information
Warranties: Yes
Parking: Lot
Specialties: Domestic, Trucks
Services: Air Conditioning & Heating, Tires, Wheels & Alignments, Steering & Suspension Systems, Fuel, Emission & Exhaust Systems, Inspection & Diagnostic Services, Transmission & Drive Train Services, Battery Services, State Inspections & Smog, Cooling Systems, Major Engine Repair or Replacement, Engine Service, Brake Service, Scheduled Maintenance & Tune Ups, Oil Changes, Ignition & Electrical Systems
Towing: Yes
Brands Serviced: Volkswagen, FIAT, Lexus, MINI, Lamborghini, Rolls-Royce, Jaguar, Infiniti, Hyundai, Audi, Mazda, Mercedes-Benz, Buick, Lincoln, Kia, Toyota, Mitsubishi, Subaru, Scion, Alfa Romeo, SRT, Freightliner, GMC, Ford, Maserati, BMW, Acura, Lotus, Tesla, Bentley, Ram, McLaren, Nissan, Dodge, Jeep, Aston Martin, Porsche, Chevrolet, Ferrari, Chrysler, Volvo, Honda, smart, Cadillac, Land Rover
Appointment Needed: Yes
Tires Plus
Serving the Anderson area.