I have owned a Kirby Heritage II for almost 30 years, it was a great vacuum that needed very little maintenance, just replace the bag when full and a belt every few years. I also believe I replaced the roller twice. Alter so long I decided to see what the new model can do. I called Metro Rhino Distributors and spoke with Artis. I told him that I was not sure if I was going to purchase the new model or not and that I was very happy with my current Heritage II. He was very polite and told me he could show me the differences and be at my home in an hour. I said okay and he showed up right on time. We cleaned an area with my Heritage II and then with the Sentria II. I was amazed that the Sentria II actually pulled more dirt out of the carpet than my Heritage II! I also liked that new TechDrive, it made moving the vacuum on carpet virtually effortless. My wife was also very happy with the Sentria II so we purchased it from Artis. The presentation and paperwork took about one hour and was a pleasant experience with no pressure. I am very happy with the experience and my new vacuum.

Charles with the help of mr Ed sealey took my vacuum and refuse to return it the office manager did not return any of my call they are thieves do not let them in your home

They do not believe in customer service they treated me such disrespect I've never written a review in my life good or bad but I had to let people know not to EVER do business with theses people I won't even waste a good star on them !!!!!!!

Numerous complaints have been filed against this "business" for overly aggressive sales pitches, rude employees, and failure to fulfill sales agreements. Recently they were cited in Cherokee County for unsolicited door to door sales and unauthorized entry into homes. DO NOT OPEN YOUR DOOR TO THESE PEOPLE, CALL THE POLICE.