recovered my quickbooks and got my pc up and running thanks Joseph!!!!! i recommend this to any asus users in the area

DO NOT TAKE YOUR LAPTOP HERE. NO CUSTOMER SERVICE. I had an authorized RMA from my laptop manufacturer and was told, "I don't want to TOUCH YOUR LAPTOP." I asked about turnaround time and was told that they do not have a SLA (Service Level Agreement) and it could very well take one month to repair my computer. After driving all the way out there, I did not leave my computer with them for repair. They also wanted me to leave my power adapter and battery with them too.

Needed a part for my laptop ASAP, and not only did it come late, but this company failed to tell me that the part was on backorder. Then they charged me to send it to NYC while I was on a business trip that did not go terribly well due to the fact that I was without my computer. I was put in a very bad position. Don't make the same mistake I did. Get your own part and pay the neighborhood nerd to install instead.