I call this "company" since i seen the add in The Morning Call for a free estimate. I called and the man I spoke to seemed very nice. Told me that he will stop over the same day between 1 and 2 o'clock. The tree that needed to be cut down was at my 73 ailing mother's home on the Eastside of Allentown,PA. He never showed or called. I called and left another message the next afternoon to see what was going on. Still heard nothing. I called a third time and I was told that i quote "I did drive over and I do not want anything to do with that neighorhood." and then hung up on me. I would give them a zero stats but this system made me give them at least one star