General Info

Incorporated in 1989, Colwell & Salmon Communications is one of the leading providers of customer interaction solutions and business intelligence, including inbound and outbound teleservices, market research, higher education services and Web-based communications. It provides a range of services, such as lead generation, database enhancements, needs assessment, customer retention strategies, channel marketing programs and inbound services. The company serves a variety of industries, including technology, retail, finance, health care, publishing and telecommunication. It employs a range of methods for research projects that include data collection and analysis, transaction processing, focus groups and institutional research. The company also offers a number of value-added services, such as financial services, content development and telecounseling. It is a subsidiary of GHCL. The company is headquartered in Albany, N.Y., and has offices in India and the United Kingdom.