I was highly disappointed with the installation of new hard wood floors by Carpet World. The hard wood was installed over a deteriorating subfloor which was never brought to my attention. The bad subfloor should had been obvious to an experienced installer. Apparently, there was no moisture test. From what I understand, a moisture check is standard operating procedure.

These issues were not discovered until an inspection for a pending sale of the home. The inspector found many areas of delamination of the subfloor. There was also a floor joist that was cut 80% to apparently compensate for a bow on the floor surface. The floor joist was never reinforced which resulted in a soft spot. Carpet World’s explanation for the soft spot was due to the floating floor, which in hindsight, was false.

I realize that there would have been an additional expense to fix the subflooring at the time of installation. It would have been a heck of a lot cheaper to have the subfloor addressed before the hard woods were installed instead of after the fact.

Carpet World has failed to address any of these issues or offset a portion of my increased expense. My letter to the owner went unanswered.

If you are considering having Carpet World install new flooring in your home, my advice would be to buy a $25 moisture meter and do your own moisture check. I wish I had.